Digital Transformation and AI Automation for Federal Agencies

We deliver agile, Section 508-compliant digital solutions from custom AI Agents to secure digital marketing campaigns to help agencies modernize operations and enhance citizen engagement.

CAGE Code: 9ZWR1

Unique Entity Identifier (UEI): SKJ3YL57NLQ1

Name: Russell Ware
Title: CEO/Owner
Direct Phone: (469) 712-9716
Email: [email protected]

Core Competencies & Digital Solutions

Websites

Section 508 Compliant Web Design & Development (Utilizing USWDS Standards)

NAICS: 541511

AI Agents/Automation

Intelligent Process Automation (IPA) and Conversational AI for Citizen Service and Back-Office Efficiency.

NAICS: 541512 / 541511

SEO/Digital Marketing

Digital Strategy and Performance-Based Public Affairs Campaigns (Maximizing reach to target audiences).

NAICS: 541810 / 541613

Email/SMS Campaigns

Secure Multi-Channel Digital Outreach and Notifications (For emergency comms or public information dissemination).

NAICS: 541860

Corporate Data & Compliance

Primary NAICS: 541810 (Advertising Agencies)
Secondary NAICS: 541511 (Custom Computer Programming Services)
Tertiary NAICS: 541613 (Marketing Consulting Services)

Proven Performance in Regulated, High-Compliance Industries

Case Study 1:

Local, High-Volume Service Provider

The Challenge:

The client had zero digital presence, resulting in low visibility, a completely manual lead-capture process, and significant customer friction in a highly competitive market. This resulted in lost revenue and a failure to meet modern service expectations.

The Solution:

We delivered a modern, custom, Section 508-compliant website with integrated Intelligent Process Automation (IPA). The system uses AI and LLM (Large Language Model) search optimization to provide digital visibility and automated lead nurturing.

Key Activities:

Custom Web Design (NAICS 541511): Built a scalable, secure, and mobile-responsive digital storefront.

AI & Automation Integration: Implemented automated lead-capture forms that trigger immediate SMS and Email notifications for staff, drastically reducing lead-to-contact time.

Digital Strategy & Optimization (NAICS 541810): Provided SEO and content blogging to ensure search visibility on Google and other major search engines, establishing the client as an authority in the local service area.

GovCon Alignment:

Demonstrates core capabilities in System Modernization, Process Automation, and Public-Facing Digital Service Delivery.

Case Study 2:

High-Volume Field Service Provider (Customer demands immediate response; high potential for lost revenue due to manual processes).

The Challenge:

The client experienced significant lead attrition and poor customer satisfaction due to missed phone calls and slow, manual responses to SMS inquiries outside of business hours. This demonstrated a failure to provide continuous public service availability.

The Solution:

We implemented an advanced Intelligent Process Automation (IPA) system featuring AI-Powered Virtual Agents. This solution provided 24/7/365 coverage by:

1. Answering all inbound phone calls and fielding FAQs.

2. Instantly responding to SMS and text messages.

3. Automating scheduling for complex service requests directly into the client's system.

Key Activities:

Custom Programming & AI Development (NAICS 541511): Engineered and deployed proprietary AI agents trained on client-specific knowledge.

System Integration (NAICS 541512): Seamlessly integrated AI agents with telephony and messaging platforms.

Digital Strategy & Optimization (NAICS 541810): Restructured client-facing communications for maximum efficiency and immediate response delivery.

Measurable Results:

3X Growth in Business: The client achieved 300% growth in closed business within 90 days of deployment. - 24/7/365 Availability: Eliminated missed service inquiries, ensuring constant availability to the public. - Improved Efficiency: Automated booking and FAQ resolution eliminated staff time spent on non-revenue-generating administrative tasks.